infrastructure monitoring analyst, Starbucks Technology - Seattle, WA
Job Summary and Mission
This job contributes to Starbucks success by monitoring and maintaining controls of all Starbucks operations functions, applications, computing platforms and associated elements in a 24x7x365 environment via the Operations Command Center. This position applies analytical skills to perform routine and non-routine tasks and adapts procedures, processes, and techniques to accomplish the requirements of the position. This position works under minimal supervision and relies on experience and judgment to plan and accomplish assigned tasks and goals. This position will also foster an environment of teamwork, leadership, motivation, and excellence. Models and acts in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Real-time monitoring of critical business operations and performance indicators through various IT control tools.
Provide 1st and 2nd level technical support following documented procedures for OS platforms i.e. Linux, Windows, IBMi.
Remediate resource contention on servers i.e. memory, cpu, disk
vSphere system administration tasks that include, but not limited to migrating guest OS operating systems, virtual data center resource rebalancing, etc.
Ensure scheduled jobs are performed and assist in job manipulation upon request.
Analyze and diagnose operational failures communicating closely with Service Desk and Incident Management until resolution.
Monitors and performs all backup and restore activities, restarting backup jobs, and assist with media exchange management.
Recognize and initiate escalation for all system difficulties or outages including switch, routing systems, computer systems, customized department systems and all applicable supported applications within guidelines.
Monitors Datacenter environmental systems to maintain the health of the facilities and equipment held within, and escalate per established process.
Managing the access of all datacenters and hosted facilities for partners and third-party vendors, while adhering to security policies.
Communicates performance trends and areas of concern to management and help implement corrective actions plans as needed.
Fulfill service offerings requests sent to the team via self-service portal, email, or phone.
Assist on various projects and tasks as assigned by management team.
Racking and stacking of physical devices in the Data Center.
Summary of Experience Years
3 years of relevant experience 3
Required Knowledge, Skills and Abilities
Familiarity with console management, incident management, and job scheduler software applications.
Ability to apply quality customer service for both internal and external team members by phone, email, or in person.
Familiar with Information Technology Security practices.
Familiar with VMware.
Cross platform knowledge (Windows, UNIX/Linux, IBM System i) required.
Consummate team player.
Customer service experience as it relates to a support environment or operations command center.
Ability to multi-task and meet deadlines.
Flexible working hours to cover all times for support if needed in a 24x7x365 environment.
VERY HIGH sense of urgency.
Excellent verbal and written communication and comprehension skills.
Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds.
Ability to lift 50lbs.
Core Competencies
Puts the Customer First: Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.
Works Well with Others: Listens and communicates well with others within and outside of Starbucks. Creates a team environment that is positive and productive.
Leads Courageously: Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.
Develops Continuously: Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.
Achieves Results: Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.
Starbucks is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
This job contributes to Starbucks success by monitoring and maintaining controls of all Starbucks operations functions, applications, computing platforms and associated elements in a 24x7x365 environment via the Operations Command Center. This position applies analytical skills to perform routine and non-routine tasks and adapts procedures, processes, and techniques to accomplish the requirements of the position. This position works under minimal supervision and relies on experience and judgment to plan and accomplish assigned tasks and goals. This position will also foster an environment of teamwork, leadership, motivation, and excellence. Models and acts in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Real-time monitoring of critical business operations and performance indicators through various IT control tools.
Provide 1st and 2nd level technical support following documented procedures for OS platforms i.e. Linux, Windows, IBMi.
Remediate resource contention on servers i.e. memory, cpu, disk
vSphere system administration tasks that include, but not limited to migrating guest OS operating systems, virtual data center resource rebalancing, etc.
Ensure scheduled jobs are performed and assist in job manipulation upon request.
Analyze and diagnose operational failures communicating closely with Service Desk and Incident Management until resolution.
Monitors and performs all backup and restore activities, restarting backup jobs, and assist with media exchange management.
Recognize and initiate escalation for all system difficulties or outages including switch, routing systems, computer systems, customized department systems and all applicable supported applications within guidelines.
Monitors Datacenter environmental systems to maintain the health of the facilities and equipment held within, and escalate per established process.
Managing the access of all datacenters and hosted facilities for partners and third-party vendors, while adhering to security policies.
Communicates performance trends and areas of concern to management and help implement corrective actions plans as needed.
Fulfill service offerings requests sent to the team via self-service portal, email, or phone.
Assist on various projects and tasks as assigned by management team.
Racking and stacking of physical devices in the Data Center.
Summary of Experience Years
3 years of relevant experience 3
Required Knowledge, Skills and Abilities
Familiarity with console management, incident management, and job scheduler software applications.
Ability to apply quality customer service for both internal and external team members by phone, email, or in person.
Familiar with Information Technology Security practices.
Familiar with VMware.
Cross platform knowledge (Windows, UNIX/Linux, IBM System i) required.
Consummate team player.
Customer service experience as it relates to a support environment or operations command center.
Ability to multi-task and meet deadlines.
Flexible working hours to cover all times for support if needed in a 24x7x365 environment.
VERY HIGH sense of urgency.
Excellent verbal and written communication and comprehension skills.
Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds.
Ability to lift 50lbs.
Core Competencies
Puts the Customer First: Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.
Works Well with Others: Listens and communicates well with others within and outside of Starbucks. Creates a team environment that is positive and productive.
Leads Courageously: Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.
Develops Continuously: Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.
Achieves Results: Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.
Starbucks is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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