Mortgage Specialist - Customer Service

Company Name:
Burns Search
We have a mortgage industry client with an immediate need for 5 Customer Service Specialists for their location in downtown Seattle, WA. These are contract positions, with an estimated duration of 9 months. Pay rate is $15/hr.
Minimum of 1 year Customer Service experience in a call center environment.
6 months soft Collections experience preferred.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and
; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Drive From Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Negotiating: Can negotiate in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and foreceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
Comments: Candidate must be able to multi task, type while talking, and move quickly from one task to another.
Answer inbound calls from borrowers and 3rd parties regarding the Reverse Mortgage product.
Negotiate repayment of delinquent property charges.
Meet inbound and outbound call, repayment agreement, and other productivity goals.
Work with other teams within the department to successfully respond to borrower and 3rd party requests.
TO APPLY, email your resume to or APPLY ONLINE at www.burnssearch.com, Job #1744.

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