Senior Product Manager - Global Customer Success
Job Description:
Remitly's vision is to transform lives with trusted financial services that transcend borders.
Since 2011, we have been tirelessly delivering on our promises to people who send money around the world.
Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home.
Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
About the Role:
The Global CS team is focused on building reliable, localized yet globally relevant experiences that delight customers by resolving their issues quickly and with high accuracy.
As a Senior Product Manager on the Global CS team, you will help shape the future vision for the CS product, reporting to the Director of Product.
You will build an understanding for the customer pain points, build a strategy to address those opportunities and lead the team to implement the roadmap.
You will guide the Product and tech investment decisions for tools used by associates.
You Will:
Oversee building the product experience for Remitly teams to complete back office tasks.
Develop product strategy, road-mapping and prioritization.
Be a customer advocate; use customer feedback, data analysis and market research to develop and deliver product features.
Set up and analyze A/B tests and provide comprehensive test readouts with well thought through recommendations.
Manage team OKRs in partnership with our engineering team, and manage cross-teams agreement.
Engage with partners to understand customers and our needs to inform priorities, sequencing and roadmap.
Balance delivery against development costs.
You Have:
9
years of relevant experience in product management, or similar role.
At least 6 years experience in building B2B customer relationship management (CRM) experiences.
Understanding of how things work within Fraud and Compliance domains.
Experience setting and implementing product strategy, road-mapping, and prioritizationExperience working with engineers to make tough technical tradeoffs and you can sweat the details to understand the impacts of these tradeoffs and find a careful balance between short-term outcomes and long-term effectsExperience in programming.
Have managed analytics of the products you own.
You're motivated by creating an outsized impact for our customers and business.
You're excited to take on a variety of tasks to help your product and team be successful.
Compensation Details.
The starting base salary range for this position is typically $152,000-$190,000.
In the U.
S.
, Remitly employees are shareholders in our Company and equity is part of our total compensation plan.
Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.
Our
Benefits:
Flexible paid time offHealth, dental, and vision benefits
401k plan with company matchingPaid parental, medical, military and family care leave.
Mental Health & Family Forming BenefitsEmployee Stock Purchase Plan (ESPP)Continuing education and corridor travel benefitsWe are committed to nondiscrimination across our global organization and in all of our business operations.
Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify EmployerRemitly is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
SummaryLocation:
Seattle Washington, United StatesType:
Full time.
Estimated Salary: $20 to $28 per hour based on qualifications.
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