Senior Program Delivery Manager, AMER MAC
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients.
We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.
Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role Purpose Reporting daily to the AMER IFM Programs Lead, the SPDM for MAC provides program management, supplier management, and financial oversight for the team that manages headcount moves with varied size and complexity on behalf of the client organization.
In addition to team and individual moves, the program supports daily ticket services and data management related to seat assignments.
This candidate should possess strong cross-functional skills to drive completion of projects; including project evaluation, program design, leadership alignment, and implementation.
The candidate will work to identify client/system deployment issues, develop strategies and communicate to site teams.
This position requires a self-starter who has experience working in Soft Services, relocation project management, and managing 3rd party suppliers and budgets.
They will work directly with our internal service delivery team, IFM team and clients.
Essential Duties & ResponsibilitiesAssume a lead role in the development and execution of strategy for a team and the business unit overall.
Demonstrate high energy for the business, ability to energize others, and the willingness to take calculated risks and make tough decisions.
Lead medium to large, complex cross-functional projects and programs end-to-end using a formal PMO process.
Maintain client relationships and manage conflict resolution.
Provide appropriate level of on-site supervision to ensure account team's project performance criteria are being met (includes travel).
Performance management of all contracted vendors, consultants, etc.
Delivering projects and program management utilizing the firm's technology platform with a firm grasp of its capabilities and reports.
Delivering on Key KPIs and exceeding high client expectations.
Drive the Trusted Advisory culture throughout all levels of the team.
Manage vendor and project team performance to ensure compliance with contractual requirements, all regulating entities and client expectations.
Convey acceptable practices and policies to team.
Demonstrate solid knowledge of interconnection points with JLL service Lines (e.
g.
Integrated Facilities Management, Occupancy Planning, Transaction Management, Lease Administration) and expertise in how to leverage these service into additional opportunities to serve our client.
Train and develops JLL team members in the skills and understanding of firm procedures, methodology and practices expected for a successful program managementMake independent judgments related to operating procedures impacting assigned projects.
Identify and address areas of concern regarding potential liabilities and risk (fee, our reputation, errors and omissions, etc.
) to Manager.
Manage internal and external relationships in support of program.
Provide consultation on complex medium to large scale projects that integrate into an organized program.
Other duties may be assigned.
Supervisory ResponsibilitiesResponsible for staff recruitment, selection, promotion, advancement, corrective action and termination.
Effectively recommends same for direct reports to next level management for review and approval.
Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
Prepares and delivers performance appraisal for staff.
Mentors and coaches team members to further develop competencies.
Leads by example and demonstrates behaviors consistent with the company's values.
QualificationsBachelor's degree (BA/BS).
Minimum six years of related experience.
Prior supervisory experience.
(Project Management Professional) certifications preferred.
Ability to regularly communicate analyzed data to client and team to achieve strategic account project goals.
Highly organized with strong analytical skills.
Strong interpersonal skills with an ability to interact with executive level external and internal clients as well as external team members (architects, contractors, client's representatives, etc.
).
A strong working knowledge of accounting and financial reporting, budgeting, scheduling and process as they relate to corporate real estate.
Ability to lead individuals across a national platform to deliver superior results in client service.
Ability to comprehend, analyze, and interpret the most complex business documents.
Ability to respond effectively to the most sensitive issues.
Ability to write reports, SOP's, in client's distinctive style.
Ability to make effective and persuasive presentations on complex topics to employees, clients, top management.
Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Requires in-depth knowledge of financial terms and principles.
Ability to forecast and prepare budgets.
Conduct financial/business analysis including the preparation of reports.
Ability to solve advanced problems and deal with a variety of options in complex situations.
Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based environment.
Strong process skills, decision-making and analytical skills are necessary.
Demonstrated ability in project management processes, tools and techniques.
Ability to build and maintain effective professional/client relationships.
Intermediate skills with Microsoft Office Suite including MS Project.
Travel as needed, sometimes with short notice, and may range from 0-4 nights per week depending on project needs and locationEstimated compensation for this position is:
145,880.
00 211,440.
00 USD per yearThe pay range listed is a total compensation range including bonus, if applicable.
The provided range is an estimate and not guaranteed.
An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location:
On-site Seattle, WAJob Tags:
GREFIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.
We're interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
Some of these benefits may include:
401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysFlexible and Remote Work Arrangements may be availableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19.
If required, you'll be asked to provide proof that you're fully vaccinated upon your start date.
You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.
g.
, Pfizer or Moderna) or two weeks after a single-dose vaccine (e.
g.
, Johnson & Johnson/Janssen).
Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.
Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
SummaryLocation:
Seattle, WAType:
Full time.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients.
We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.
Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role Purpose Reporting daily to the AMER IFM Programs Lead, the SPDM for MAC provides program management, supplier management, and financial oversight for the team that manages headcount moves with varied size and complexity on behalf of the client organization.
In addition to team and individual moves, the program supports daily ticket services and data management related to seat assignments.
This candidate should possess strong cross-functional skills to drive completion of projects; including project evaluation, program design, leadership alignment, and implementation.
The candidate will work to identify client/system deployment issues, develop strategies and communicate to site teams.
This position requires a self-starter who has experience working in Soft Services, relocation project management, and managing 3rd party suppliers and budgets.
They will work directly with our internal service delivery team, IFM team and clients.
Essential Duties & ResponsibilitiesAssume a lead role in the development and execution of strategy for a team and the business unit overall.
Demonstrate high energy for the business, ability to energize others, and the willingness to take calculated risks and make tough decisions.
Lead medium to large, complex cross-functional projects and programs end-to-end using a formal PMO process.
Maintain client relationships and manage conflict resolution.
Provide appropriate level of on-site supervision to ensure account team's project performance criteria are being met (includes travel).
Performance management of all contracted vendors, consultants, etc.
Delivering projects and program management utilizing the firm's technology platform with a firm grasp of its capabilities and reports.
Delivering on Key KPIs and exceeding high client expectations.
Drive the Trusted Advisory culture throughout all levels of the team.
Manage vendor and project team performance to ensure compliance with contractual requirements, all regulating entities and client expectations.
Convey acceptable practices and policies to team.
Demonstrate solid knowledge of interconnection points with JLL service Lines (e.
g.
Integrated Facilities Management, Occupancy Planning, Transaction Management, Lease Administration) and expertise in how to leverage these service into additional opportunities to serve our client.
Train and develops JLL team members in the skills and understanding of firm procedures, methodology and practices expected for a successful program managementMake independent judgments related to operating procedures impacting assigned projects.
Identify and address areas of concern regarding potential liabilities and risk (fee, our reputation, errors and omissions, etc.
) to Manager.
Manage internal and external relationships in support of program.
Provide consultation on complex medium to large scale projects that integrate into an organized program.
Other duties may be assigned.
Supervisory ResponsibilitiesResponsible for staff recruitment, selection, promotion, advancement, corrective action and termination.
Effectively recommends same for direct reports to next level management for review and approval.
Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
Prepares and delivers performance appraisal for staff.
Mentors and coaches team members to further develop competencies.
Leads by example and demonstrates behaviors consistent with the company's values.
QualificationsBachelor's degree (BA/BS).
Minimum six years of related experience.
Prior supervisory experience.
(Project Management Professional) certifications preferred.
Ability to regularly communicate analyzed data to client and team to achieve strategic account project goals.
Highly organized with strong analytical skills.
Strong interpersonal skills with an ability to interact with executive level external and internal clients as well as external team members (architects, contractors, client's representatives, etc.
).
A strong working knowledge of accounting and financial reporting, budgeting, scheduling and process as they relate to corporate real estate.
Ability to lead individuals across a national platform to deliver superior results in client service.
Ability to comprehend, analyze, and interpret the most complex business documents.
Ability to respond effectively to the most sensitive issues.
Ability to write reports, SOP's, in client's distinctive style.
Ability to make effective and persuasive presentations on complex topics to employees, clients, top management.
Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Requires in-depth knowledge of financial terms and principles.
Ability to forecast and prepare budgets.
Conduct financial/business analysis including the preparation of reports.
Ability to solve advanced problems and deal with a variety of options in complex situations.
Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based environment.
Strong process skills, decision-making and analytical skills are necessary.
Demonstrated ability in project management processes, tools and techniques.
Ability to build and maintain effective professional/client relationships.
Intermediate skills with Microsoft Office Suite including MS Project.
Travel as needed, sometimes with short notice, and may range from 0-4 nights per week depending on project needs and locationEstimated compensation for this position is:
145,880.
00 211,440.
00 USD per yearThe pay range listed is a total compensation range including bonus, if applicable.
The provided range is an estimate and not guaranteed.
An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location:
On-site Seattle, WAJob Tags:
GREFIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.
We're interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
Some of these benefits may include:
401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysFlexible and Remote Work Arrangements may be availableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19.
If required, you'll be asked to provide proof that you're fully vaccinated upon your start date.
You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.
g.
, Pfizer or Moderna) or two weeks after a single-dose vaccine (e.
g.
, Johnson & Johnson/Janssen).
Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.
Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
SummaryLocation:
Seattle, WAType:
Full time.
Estimated Salary: $20 to $28 per hour based on qualifications.
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