Home Builder Customer Service and Warranty Representative
MTT Holdings, Inc.
MTT Holdings, Inc.
Tukwila, WA Tukwila, WA Full-time Full-time From $75,000 a year From $75,000 a year Responsibilities Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc Coordinate with the Production staff and trade partners in the completion of walk-through repairs within 2 days Schedule and supervise trade partners' repairs in homes after delivery to homeowner Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within 7 days Provide accurate and timely information to manager on progress and scopes of work Maintain positive homeowner relationship, provide homeowner with knowledgeable, timely and professional service Evaluate trade partner and product performance.
Provide on going information to President of Construction and Manager as it relates to quality of workmanship and materials Participate and attend department meetings Keep accurate service request logs and documentation of all work performed Perform all other duties as assigned Qualifications One (1) to three (3) years residential, customer care or construction field required High school diploma or GED required Valid and unrestricted driver's license required Maintain regular attendance and punctuality relative to daily work schedule is required Excellent communication skills, verbal and written Strong organizational and interpersonal skills Must be able to deal effectively with confrontational situations and maintain objectivity in public relations Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines Follow directions from a supervisor Understand and follow work rules and procedures Accept constructive feedback Team player Physical Requirements:
Requires the ability to work in excess of eight hours per day, to operate a motor vehicle, read plans, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment.
Finger dexterity may be required to operate a computer keyboard and calculator.
We offer competitive compensation packages along with benefits such as healthcare coverage, retirement plans, and opportunities for career advancement.
If you are passionate about delivering exceptional customer service experiences and possess the necessary qualifications, we would love to hear from you.
Apply now! Job Type:
Full-time Pay:
From $75,000.
00 per year
Benefits:
Parental leave Work Location:
Hybrid remote in Tukwila, WA 98188.
Estimated Salary: $20 to $28 per hour based on qualifications.
MTT Holdings, Inc.
Tukwila, WA Tukwila, WA Full-time Full-time From $75,000 a year From $75,000 a year Responsibilities Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc Coordinate with the Production staff and trade partners in the completion of walk-through repairs within 2 days Schedule and supervise trade partners' repairs in homes after delivery to homeowner Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within 7 days Provide accurate and timely information to manager on progress and scopes of work Maintain positive homeowner relationship, provide homeowner with knowledgeable, timely and professional service Evaluate trade partner and product performance.
Provide on going information to President of Construction and Manager as it relates to quality of workmanship and materials Participate and attend department meetings Keep accurate service request logs and documentation of all work performed Perform all other duties as assigned Qualifications One (1) to three (3) years residential, customer care or construction field required High school diploma or GED required Valid and unrestricted driver's license required Maintain regular attendance and punctuality relative to daily work schedule is required Excellent communication skills, verbal and written Strong organizational and interpersonal skills Must be able to deal effectively with confrontational situations and maintain objectivity in public relations Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines Follow directions from a supervisor Understand and follow work rules and procedures Accept constructive feedback Team player Physical Requirements:
Requires the ability to work in excess of eight hours per day, to operate a motor vehicle, read plans, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment.
Finger dexterity may be required to operate a computer keyboard and calculator.
We offer competitive compensation packages along with benefits such as healthcare coverage, retirement plans, and opportunities for career advancement.
If you are passionate about delivering exceptional customer service experiences and possess the necessary qualifications, we would love to hear from you.
Apply now! Job Type:
Full-time Pay:
From $75,000.
00 per year
Benefits:
Parental leave Work Location:
Hybrid remote in Tukwila, WA 98188.
Estimated Salary: $20 to $28 per hour based on qualifications.
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