IT Service Desk I - Hybrid
Wilbur-Ellis Holdings II, LLC Wilbur-Ellis Holdings II, LLC Seattle, WA Seattle, WA Full-time Full-time $23.
61 - $31.
50 an hour $23.
61 - $31.
50 an hour 5 days ago 5 days ago 5 days ago Do you have an exceptional customer focus with a proven ability to listen to customer problems and requests? Do you know about Computer Networking, Active Directory, A/V, Telephony, and other electronics? If you said yes to these questions, AND you possess exceptional problem-solving abilities, we want to hear from you! For a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services.
Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment.
Come grow with us! General Purpose and Scope of Position:
The Service Desk Technician I will serve as the IT Department's central point of contact for all IT-related inquiries.
Provide support to include answering calls, utilizing the ServiceNow ticketing system, computer imaging & configurations while delivering an excellent customer service experience.
This role will interact regularly with customers and may be expected to answer general functionality questions and solve basic technical hardware/software-related issues.
The Service Desk Technician I will escalate more complex problems to the Service Desk Technician II.
This role will work under the close supervision of Service Desk Leads and the Service Desk Manager.
Key Skills and Abilities Include:
0-2 years of Tier one Help Desk/Call Center/Customer Service or equivalent experience A high level of customer focus; demonstrated ability to listen to customer problems and requests and provide appropriate responses Proficient in using Windows or Mac computers Basic understanding of software application support.
Preferably JD Edwards, Okta, and Office 365 Typing >40WPM Understanding of ITIL-based practices, preferably experienced in ServiceNow or similar ITSM Software Basic knowledge of Computer Networking, Active Directory, A/V, Telephony, and other electronics Key Personal Attributes Include:
Able to work in a team that operates in a fast-paced environment maintaining great communication with team members and people outside of the team Provide Exceptional Customer Service in all situations Ability to listen and empathize with customers Excellent written and verbal communication skills Initiative to ask questions and then quickly learn and adapt to the environment Attention to detail while handling multiple tasks and competing deadlines with the ability to organize work based on goals and priorities with minimal supervision Specific Responsibilities and Key Deliverables Include:
Utilize the ServiceNow Ticketing System to log, distribute, and escalate all incoming requests following SOPs Provide the first level of assistance for incoming requests related to all IT systems Install and configure PC hardware, software, and peripherals Track Major Incidents to resolution while delivering timely and accurate mass communications Utilize asset inventory management tool and complete related shipping & receiving duties Develop and maintain technical instruction sets and knowledge base articles Build and maintain quality relationships with internal and external customers.
Install and remove computer equipment with occasional lifting, bending, and reaching Available to work early morning, evenings, nights, weekends, and travel or be on call when necessary Ability to drive a vehicle, valid driver's license required Special projects and other duties as assigned by the Service Desk Manager Compensation and
Benefits:
In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $23.
61 - $31.
50 per hour.
Note that wages may vary based on location, skills, and experience.
This position is eligible for vacation, holidays, health, dental, vision, mental health, 401K, and other benefits.
Follow this link for other information regarding Wilbur-Ellis employee benefits https:
//bit.
ly/3S8aDCj Drug-Free Workplace COMPANY CULTURE Wilbur-Ellis is a company you can be proud to call your employer Wilbur-Ellis markets and distributes agricultural products, animal feed, specialty chemicals, and food ingredients.
A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.
Wilbur-Ellis is for and about people Wilbur-Ellis has enjoyed 100 years of success and growth, all thanks to our people.
Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.
Wilbur-Ellis invests in the industry's best workforce Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities.
And we foster a supportive, people-first work environment.
Follow our career social media accounts! Instagram:
X/Twitter:
TikTok:
Facebook:
LinkedIn:
IT Service Desk Help Desk Technical Support Seattle, WAIT Service Desk Help Desk Technical Support Seattle, WA IT Service Desk Help Desk Technical Support Seattle, WA IT Service Desk Help Desk Technical Support Seattle, WA IT Service Desk Help Desk Technical Support Seattle, WA IT Service Desk Help Desk Technical Support Seattle, WA IT Service Desk Help Desk Technical Support Seattle, WA IT Service Desk Help Desk Technical Support Seattle, WA IT Service Desk Help Desk Technical Support Seattle, WA Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
61 - $31.
50 an hour $23.
61 - $31.
50 an hour 5 days ago 5 days ago 5 days ago Do you have an exceptional customer focus with a proven ability to listen to customer problems and requests? Do you know about Computer Networking, Active Directory, A/V, Telephony, and other electronics? If you said yes to these questions, AND you possess exceptional problem-solving abilities, we want to hear from you! For a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services.
Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment.
Come grow with us! General Purpose and Scope of Position:
The Service Desk Technician I will serve as the IT Department's central point of contact for all IT-related inquiries.
Provide support to include answering calls, utilizing the ServiceNow ticketing system, computer imaging & configurations while delivering an excellent customer service experience.
This role will interact regularly with customers and may be expected to answer general functionality questions and solve basic technical hardware/software-related issues.
The Service Desk Technician I will escalate more complex problems to the Service Desk Technician II.
This role will work under the close supervision of Service Desk Leads and the Service Desk Manager.
Key Skills and Abilities Include:
0-2 years of Tier one Help Desk/Call Center/Customer Service or equivalent experience A high level of customer focus; demonstrated ability to listen to customer problems and requests and provide appropriate responses Proficient in using Windows or Mac computers Basic understanding of software application support.
Preferably JD Edwards, Okta, and Office 365 Typing >40WPM Understanding of ITIL-based practices, preferably experienced in ServiceNow or similar ITSM Software Basic knowledge of Computer Networking, Active Directory, A/V, Telephony, and other electronics Key Personal Attributes Include:
Able to work in a team that operates in a fast-paced environment maintaining great communication with team members and people outside of the team Provide Exceptional Customer Service in all situations Ability to listen and empathize with customers Excellent written and verbal communication skills Initiative to ask questions and then quickly learn and adapt to the environment Attention to detail while handling multiple tasks and competing deadlines with the ability to organize work based on goals and priorities with minimal supervision Specific Responsibilities and Key Deliverables Include:
Utilize the ServiceNow Ticketing System to log, distribute, and escalate all incoming requests following SOPs Provide the first level of assistance for incoming requests related to all IT systems Install and configure PC hardware, software, and peripherals Track Major Incidents to resolution while delivering timely and accurate mass communications Utilize asset inventory management tool and complete related shipping & receiving duties Develop and maintain technical instruction sets and knowledge base articles Build and maintain quality relationships with internal and external customers.
Install and remove computer equipment with occasional lifting, bending, and reaching Available to work early morning, evenings, nights, weekends, and travel or be on call when necessary Ability to drive a vehicle, valid driver's license required Special projects and other duties as assigned by the Service Desk Manager Compensation and
Benefits:
In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $23.
61 - $31.
50 per hour.
Note that wages may vary based on location, skills, and experience.
This position is eligible for vacation, holidays, health, dental, vision, mental health, 401K, and other benefits.
Follow this link for other information regarding Wilbur-Ellis employee benefits https:
//bit.
ly/3S8aDCj Drug-Free Workplace COMPANY CULTURE Wilbur-Ellis is a company you can be proud to call your employer Wilbur-Ellis markets and distributes agricultural products, animal feed, specialty chemicals, and food ingredients.
A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.
Wilbur-Ellis is for and about people Wilbur-Ellis has enjoyed 100 years of success and growth, all thanks to our people.
Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.
Wilbur-Ellis invests in the industry's best workforce Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities.
And we foster a supportive, people-first work environment.
Follow our career social media accounts! Instagram:
X/Twitter:
TikTok:
Facebook:
LinkedIn:
IT Service Desk Help Desk Technical Support Seattle, WAIT Service Desk Help Desk Technical Support Seattle, WA IT Service Desk Help Desk Technical Support Seattle, WA IT Service Desk Help Desk Technical Support Seattle, WA IT Service Desk Help Desk Technical Support Seattle, WA IT Service Desk Help Desk Technical Support Seattle, WA IT Service Desk Help Desk Technical Support Seattle, WA IT Service Desk Help Desk Technical Support Seattle, WA IT Service Desk Help Desk Technical Support Seattle, WA Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
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