Principal Customer Solutions Manager, Voice of Customer
Amazon Advertising exists at the intersection of marketing and ecommerce and offers advertisers a rich array of innovative advertising solutions across Amazon owned properties as well as third party properties Amazon operates.
We believe that advertising, when done well, can greatly enhance the value of the customer experience and generate a positive return on investment for our advertising partners.
The Voice of the Customer (VOC) team within Amazon Ads is looking for an experienced Principal Customer Solutions Manager to drive the future of Customer Experience (CX) measurement.
The mission of the VOC team is to answer the question, Is the customer experience improving? by delivering an Ads-wide view of CX metrics across all customer sets and products.
You will deliver on this mission by owning frameworks and tenets around CX measurement, partnering with business owners to prioritize metrics development, creating clear and concise views of data, and helping business owners drive metric improvement by curating actionable opportunities sourced from VOC's direct-from-advertiser feedback data.
You'll need to operate with a high level of autonomy, collaborating closely with Ads Product, Finance, and Science Teams.
You'll be analytical, working backwards from customer needs and data; as well as a strong writer who can clearly communicate at the executive level.
As a leader you will have a proven track record of creating a strong vision and roadmap and successfully delivering business results.
Key job responsibilitiesKey
Responsibilities:
o Own the delivery of CX metrics across all Ads customer cohorts, products, and publishers.
o Exhibit deep analytical ability, and work to constantly evolve how we analyze and communicate data and insights.
o Partner effectively with other leaders to influence priorities and drive alignment.
o Plan and deliver on executive level goals.
o Monitor project execution and ensure that the delivery is to the appropriate levels of quality and in line with target dates.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
We believe that advertising, when done well, can greatly enhance the value of the customer experience and generate a positive return on investment for our advertising partners.
The Voice of the Customer (VOC) team within Amazon Ads is looking for an experienced Principal Customer Solutions Manager to drive the future of Customer Experience (CX) measurement.
The mission of the VOC team is to answer the question, Is the customer experience improving? by delivering an Ads-wide view of CX metrics across all customer sets and products.
You will deliver on this mission by owning frameworks and tenets around CX measurement, partnering with business owners to prioritize metrics development, creating clear and concise views of data, and helping business owners drive metric improvement by curating actionable opportunities sourced from VOC's direct-from-advertiser feedback data.
You'll need to operate with a high level of autonomy, collaborating closely with Ads Product, Finance, and Science Teams.
You'll be analytical, working backwards from customer needs and data; as well as a strong writer who can clearly communicate at the executive level.
As a leader you will have a proven track record of creating a strong vision and roadmap and successfully delivering business results.
Key job responsibilitiesKey
Responsibilities:
o Own the delivery of CX metrics across all Ads customer cohorts, products, and publishers.
o Exhibit deep analytical ability, and work to constantly evolve how we analyze and communicate data and insights.
o Partner effectively with other leaders to influence priorities and drive alignment.
o Plan and deliver on executive level goals.
o Monitor project execution and ensure that the delivery is to the appropriate levels of quality and in line with target dates.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
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