Customer Service Rep/Office Assistant
Impact, Inc Impact, Inc Tukwila, WA Tukwila, WA Full-time Full-time $20.
50 - $24.
00 an hour $20.
50 - $24.
00 an hour CUSTOMER SERVICE REP/OFFICE ASSISTANT
Summary:
Impact, Inc.
is a trusted, global manufacturer providing labeling products to the electrical industry.
Established in 1989, we pride ourselves in our exceptional customer service, quality products and fast delivery.
We are on a growth trajectory and require additional help to better serve our customers.
We are seeking a CSR/Office Assistant who values the importance of customer satisfaction.
The ideal candidate will have previous customer service experience, arrive with a willingness to learn and grow, poses excellent organizational skills and have the ability to prioritize multiple responsibilities.
Verbal and written communication skills will help you succeed along with knowledge of the Microsoft Office Suite, specifically Excel.
If you enjoy a challenge and are a proactive team player who displays a friendly and positive attitude, this position is for you.
Duties include, but are not limited to, answering and directing incoming phone calls, reformatting Excel spreadsheet data, email correspondence and order processing.
Must work well in a small team environment.
Potential for growth and advancement.
Training will be provided to understand our products and service skills required to maintain our satisfied customer base.
About the role:
Front Desk Duties:
Answer, forward and screen phone calls.
Welcome and assist walk-in customers.
Customer Service:
Provide high level customer service.
Customers place orders via telephone and email.
Find answers to customer questions or direct them to the appropriate person.
File Management:
Organize and convert incoming customer spreadsheets into print ready files using Microsoft Excel.
Order Processing:
Process customers' orders from start to completion.
Manage customer delivery expectations.
Confirm inventory, package ordered product(s), create shipment via UPS or FEDEX, and invoice customer.
Cross-training:
Other duties at Impact, Inc.
may include assisting in production and quality control.
Skills & Requirements:
Excellent verbal and written communication skills Basic Microsoft Office proficiency with an emphasis on Excel Fundamental mathematic skills Ability to work independently and accurately with constant interruptions Committed to friendly customer service Takes ownership of responsibilities and projects Detail-oriented/organized Positive attitude Job Type:
Full-time Pay:
$20.
50 - $24.
00 per hour Expected hours:
40 per week
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Weekly day range:
Monday to Friday Work setting:
In-person Education:
High school or equivalent (Required) Ability to Relocate:
Tukwila, WA 98188:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 - $24.
00 an hour $20.
50 - $24.
00 an hour CUSTOMER SERVICE REP/OFFICE ASSISTANT
Summary:
Impact, Inc.
is a trusted, global manufacturer providing labeling products to the electrical industry.
Established in 1989, we pride ourselves in our exceptional customer service, quality products and fast delivery.
We are on a growth trajectory and require additional help to better serve our customers.
We are seeking a CSR/Office Assistant who values the importance of customer satisfaction.
The ideal candidate will have previous customer service experience, arrive with a willingness to learn and grow, poses excellent organizational skills and have the ability to prioritize multiple responsibilities.
Verbal and written communication skills will help you succeed along with knowledge of the Microsoft Office Suite, specifically Excel.
If you enjoy a challenge and are a proactive team player who displays a friendly and positive attitude, this position is for you.
Duties include, but are not limited to, answering and directing incoming phone calls, reformatting Excel spreadsheet data, email correspondence and order processing.
Must work well in a small team environment.
Potential for growth and advancement.
Training will be provided to understand our products and service skills required to maintain our satisfied customer base.
About the role:
Front Desk Duties:
Answer, forward and screen phone calls.
Welcome and assist walk-in customers.
Customer Service:
Provide high level customer service.
Customers place orders via telephone and email.
Find answers to customer questions or direct them to the appropriate person.
File Management:
Organize and convert incoming customer spreadsheets into print ready files using Microsoft Excel.
Order Processing:
Process customers' orders from start to completion.
Manage customer delivery expectations.
Confirm inventory, package ordered product(s), create shipment via UPS or FEDEX, and invoice customer.
Cross-training:
Other duties at Impact, Inc.
may include assisting in production and quality control.
Skills & Requirements:
Excellent verbal and written communication skills Basic Microsoft Office proficiency with an emphasis on Excel Fundamental mathematic skills Ability to work independently and accurately with constant interruptions Committed to friendly customer service Takes ownership of responsibilities and projects Detail-oriented/organized Positive attitude Job Type:
Full-time Pay:
$20.
50 - $24.
00 per hour Expected hours:
40 per week
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Weekly day range:
Monday to Friday Work setting:
In-person Education:
High school or equivalent (Required) Ability to Relocate:
Tukwila, WA 98188:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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