Senior Program Manager - ACES, AWS Support
Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.
AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
AWS Support is seeking an experienced Program Manager to drive scalable and streamlined continuous improvement initiatives across the Business.
You will have direct influence on how thousands of Cloud Support Engineers around the world leverage tools, interact with customers, and engage with internal engineering teams to ensure we deeply understand our customers and respond quickly to their needs.
Key job responsibilitiesAs a Program Manager in AWS Support you will:
o Lead Improvement Projects / Kaizen events (Lean, DMAIC, DFSS, etc.
) to bring together cross-functional teams to identify opportunities and achieve targeted performance improvement in a compressed timeframeo Bring your expertise, problem solving skills, and creativity to add value to our teamo Unify distributed efforts and own the plan to deliver quality outcomes for our customerso Work across orgs to ensure we continue marrying internal support capabilities with best-in-class customer experience as new services and features are launchedo Manage programs to continuously improve our organizational efficiency as AWS continues to growo Promote the use of Lean and Six Sigma principleso Provide thought leadership and influence change at all levels of the organizationo Manage projects ensuring on-time delivery of commitments through planning, execution, engagement, documentation, and monitoring of project/program workA day in the lifeIn this role, you will drive a continuous improvement roadmap, lead and facilitate Kaizen events, act as a change agent in the organization by driving change and implementing continuous improvement tools.
You will support stakeholders build, test, and deploy cross-functional solutions to address a wide variety of critical business problems.
You will take complex opportunities and break them down into manageable pieces, then ensure timely delivery of solutions.
You will identify technical/resource options to successfully deliver and drive adoption of solutions.
You will assess costs, benefits and ROI, identify/mitigate risks, manage escalations, and balance business needs with technical constraints.
About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences.
Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating -- that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious.
Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer.
That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life BalanceWe value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.
When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloudWe are open to hiring candidates to work out of one of the following locations:
Dallas, TX, USA Herndon, VA, USA Seattle, WA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.
AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
AWS Support is seeking an experienced Program Manager to drive scalable and streamlined continuous improvement initiatives across the Business.
You will have direct influence on how thousands of Cloud Support Engineers around the world leverage tools, interact with customers, and engage with internal engineering teams to ensure we deeply understand our customers and respond quickly to their needs.
Key job responsibilitiesAs a Program Manager in AWS Support you will:
o Lead Improvement Projects / Kaizen events (Lean, DMAIC, DFSS, etc.
) to bring together cross-functional teams to identify opportunities and achieve targeted performance improvement in a compressed timeframeo Bring your expertise, problem solving skills, and creativity to add value to our teamo Unify distributed efforts and own the plan to deliver quality outcomes for our customerso Work across orgs to ensure we continue marrying internal support capabilities with best-in-class customer experience as new services and features are launchedo Manage programs to continuously improve our organizational efficiency as AWS continues to growo Promote the use of Lean and Six Sigma principleso Provide thought leadership and influence change at all levels of the organizationo Manage projects ensuring on-time delivery of commitments through planning, execution, engagement, documentation, and monitoring of project/program workA day in the lifeIn this role, you will drive a continuous improvement roadmap, lead and facilitate Kaizen events, act as a change agent in the organization by driving change and implementing continuous improvement tools.
You will support stakeholders build, test, and deploy cross-functional solutions to address a wide variety of critical business problems.
You will take complex opportunities and break them down into manageable pieces, then ensure timely delivery of solutions.
You will identify technical/resource options to successfully deliver and drive adoption of solutions.
You will assess costs, benefits and ROI, identify/mitigate risks, manage escalations, and balance business needs with technical constraints.
About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences.
Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating -- that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious.
Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer.
That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life BalanceWe value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.
When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloudWe are open to hiring candidates to work out of one of the following locations:
Dallas, TX, USA Herndon, VA, USA Seattle, WA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
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