Content Developer, Customer Service, Global Customer Service
Are you an experienced Content Developer or Technical Writer with a passion for customers? Do you have the drive to deliver multiple projects on time, every time, with deliverables that exceed audience expectations? Do you thrive in a fast-moving culture where customer obsession and the ability to think on your feet are highly valued? Amazon's Device, Digital, and Alexa Support (D2AS) team is looking for a Content Developer to deliver high-profile help content to support Amazon devices and services globally.
To excel in this position, you will be comfortable in a fast-paced, high-energy environment.
You must be used to dealing with tight deadlines and internal stakeholders and have a proactive approach to problem solving.
You will have experience digging into data to discover pain points and developing content strategy that solves those problems.
And, most importantly, you have deep expertise in help content, including writing, production, and strategy.
In this role, you directly affect the experience for millions of customers for some of the most exciting products at Amazon.
Specifically, you will - Create concise and direct instructions for customers and customer support associates to solve problems - Build and leverage strong relationships with multiple stakeholders to deliver complex, global projects - Drive content projects for their entire lifecycle from planning through post-launch measurement - Find and execute strategies to improve content quality, maintainability, and usability - Identify, promote, and implement strategies to improve content development workflow and team efficiency - Continuously interpret metrics to assess content and improve our customer experienceWe are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
To excel in this position, you will be comfortable in a fast-paced, high-energy environment.
You must be used to dealing with tight deadlines and internal stakeholders and have a proactive approach to problem solving.
You will have experience digging into data to discover pain points and developing content strategy that solves those problems.
And, most importantly, you have deep expertise in help content, including writing, production, and strategy.
In this role, you directly affect the experience for millions of customers for some of the most exciting products at Amazon.
Specifically, you will - Create concise and direct instructions for customers and customer support associates to solve problems - Build and leverage strong relationships with multiple stakeholders to deliver complex, global projects - Drive content projects for their entire lifecycle from planning through post-launch measurement - Find and execute strategies to improve content quality, maintainability, and usability - Identify, promote, and implement strategies to improve content development workflow and team efficiency - Continuously interpret metrics to assess content and improve our customer experienceWe are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
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