Amazon - Reception Manager for Northwest Center Services
Seattle, WA Seattle, WA Full-time Full-time $95,675 - $108,116 a year $95,675 - $108,116 a year Northwest Center is Hiring a Reception Program Manager! The Northwest Center @ Amazon team provides a wide variety of office and logistical services to Amazon.
We are a non-profit organization that is focused on supporting and advocating for individuals with disabilities.
We take pride knowing our work contributes to the advancement of equal opportunities for children and adults with disabilities through programs of therapy, education, and work opportunity.
Under the direction of the Sr.
Director, the Reception Program Manager assumes responsibility for all team members and operations within their group of buildings.
Responsibilities include coaching and developing staff to ensure we provide a customer-centric experience through each interaction, overseeing a variety of projects and audits, and working to improve processes to increase team's overall efficiency.
Amazon is a fast-paced demanding corporate environment, and we are committed to providing professional 5-star customer service with every interaction.
This is a wonderful opportunity to join a growing team that is part of a mission that benefits our communities.
If you have a passion for leading people and thrive on exceeding operational results, we look forward to meeting you! Location:
Seattle/Bellevue/Redmond Schedule:
Monday - Friday, 730am - 6pm; Must be able to work a flexible schedule during hours of operation for weekdays Wage:
Full Salary Range:
$95,675.
00 - $108,116.
00 per year What we can offer:
Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insurance 17 Accrued Paid Time Off Days Annually Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Retirement 401(K) with a company match Employment Assistance Program (EAP) including six free therapy sessions per year Physical Wellness Reimbursement Program - $25 per month Student Loan Contribution Program - $50 per month Check out the entire list of benefits Northwest Center has to offer here:
http:
//www.
nwcbenefits.
com/ Key Responsibilities / Essential Functions Operational Excellence Provide management, day to day direction, and leadership to the entire Reception Team, including temporary workers.
Ensure program service level agreements and operation standards are met or exceeded, inclusive of staffing levels, email response times, and overall customer satisfaction.
Monitoring and analyzing metrics identifying and recommending process improvements where needed.
Identify potential challenges and opportunities within the program.
Understand the root cause of issues and associated impacts to the program and the served customer.
Communicate and collaborate with key stakeholders to implement timely solutions.
Become the subject matter expert of all building operations including, but not limited to, security access levels, facility procedures, vendor points of contact, and any escalation processes.
Communicate regularly with internal stakeholders to both obtain and disseminate information about the planned activities of the space, ensuring team members are knowledgeable and confident about operations.
Develop and implement effective evaluation methods to assess program strengths and areas in need of address and improvement.
Act as liaison between Northwest Center, Amazon and other Vendors ensure continuity across campus locations.
People Responsible for employee development through the development of individualized goals and the creation of training plans to ensure that employees achieve the established goals.
Carry out supervisory responsibilities in accordance with NWC and Amazon policies and procedures.
Additional responsibilities include recruitment and interviewing, training and supporting staff; planning, assigning and directing work; rewarding and providing corrective feedback to employees and effective escalation resolution.
Contributes to a positive work environment that encourages retention and talent.
Foster a spirit of teamwork and unity among team members that allows for disagreement over ideas, conflict and expeditious conflict resolution.
Customer Experience Provide elevated customer support for callers, visitors, community members, vendor partners, and all guests entering Amazon space.
Handle escalated situations with callers, visitors, community members, vendor partners, and all guests.
Attend regular team meetings to discuss updates, concerns, and ideas with leadership.
Needed Experience & Requirements Education Associate's degree required, Bachelor's degree preferred.
Experience Required
Experience:
A minimum of 4
years of experience in project/program management and operations of high-performing programs with direct supervision of supervisory-level staff Advanced computer skills in MS Office Preferred
Experience:
5
Years of management experience Background leading strategic planning and execution across a corporate organization Experience in crowd or security management systems (i.
e.
Lenel, Right Crowd) Demonstrable Skills Commitment to Northwest Center's mission of inclusion and ability to successfully work in a diverse environment.
Ability to practice a high level of confidentiality.
Interpersonal skills to effectively motivate others.
Lead change and innovation.
Maintain good judgment in fast-paced, high-stress environments.
Detail-oriented & thorough, with the ability to see the big picture.
Passion to foster an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals.
Attention to detail and accuracy.
Exercises good judgment in areas of responsibility.
Identifies or assists in identifying alternative solutions to problems or situations.
Regularly seeks new and improved methodologies for enhancing the effectiveness of the organization.
Employs imagination and creativity in the application of duties and responsibilities.
Is not averse to change.
Working Conditions & Physical Demands Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
May need to carry supplies to other buildings.
It is a combination of desk and actively visiting several Amazon buildings so the ability to move consistently within a 1.
5 radius is required.
Ability to read, write, communicate and comprehend the English language.
Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment's notice and occasional evening and weekend shifts.
This is a dog friendly environment with over 1000 dogs on campus.
Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.
About Northwest Center When People of all Abilities Learn and Work Together, Everyone Benefits.
The purpose of Northwest Center is to change society so that people of all abilities engage with each other fully in classrooms, workplaces, and the community.
Legally structured as a 501(c)3 nonprofit corporation, Northwest Center is more broadly a for-purpose organization that uses and blends the best techniques of human services, business, and philanthropy in innovative ways.
As a social enterprise organization, Northwest Center proves to the world every day that employing people of all abilities can be a powerful competitive advantage.
Northwest Center's businesses generate revenue that Northwest Center reinvests into human services while covering 100% of the overhead expense of the organization and building cash reserves for future sustainability.
Northwest Center's mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity.
Northwest Center is committed to offering reasonable accommodations to applicants with disabilities.
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at email protected .
At Northwest Center, we do not just accept diversity and inclusion -- we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele.
We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.
We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others.
Our goal is to create and implement more equitable practices, policies, and culture.
To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities.
Northwest Center is proud to be an equal opportunity employer, including disability and veterans' status.
IND123.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are a non-profit organization that is focused on supporting and advocating for individuals with disabilities.
We take pride knowing our work contributes to the advancement of equal opportunities for children and adults with disabilities through programs of therapy, education, and work opportunity.
Under the direction of the Sr.
Director, the Reception Program Manager assumes responsibility for all team members and operations within their group of buildings.
Responsibilities include coaching and developing staff to ensure we provide a customer-centric experience through each interaction, overseeing a variety of projects and audits, and working to improve processes to increase team's overall efficiency.
Amazon is a fast-paced demanding corporate environment, and we are committed to providing professional 5-star customer service with every interaction.
This is a wonderful opportunity to join a growing team that is part of a mission that benefits our communities.
If you have a passion for leading people and thrive on exceeding operational results, we look forward to meeting you! Location:
Seattle/Bellevue/Redmond Schedule:
Monday - Friday, 730am - 6pm; Must be able to work a flexible schedule during hours of operation for weekdays Wage:
Full Salary Range:
$95,675.
00 - $108,116.
00 per year What we can offer:
Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insurance 17 Accrued Paid Time Off Days Annually Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Retirement 401(K) with a company match Employment Assistance Program (EAP) including six free therapy sessions per year Physical Wellness Reimbursement Program - $25 per month Student Loan Contribution Program - $50 per month Check out the entire list of benefits Northwest Center has to offer here:
http:
//www.
nwcbenefits.
com/ Key Responsibilities / Essential Functions Operational Excellence Provide management, day to day direction, and leadership to the entire Reception Team, including temporary workers.
Ensure program service level agreements and operation standards are met or exceeded, inclusive of staffing levels, email response times, and overall customer satisfaction.
Monitoring and analyzing metrics identifying and recommending process improvements where needed.
Identify potential challenges and opportunities within the program.
Understand the root cause of issues and associated impacts to the program and the served customer.
Communicate and collaborate with key stakeholders to implement timely solutions.
Become the subject matter expert of all building operations including, but not limited to, security access levels, facility procedures, vendor points of contact, and any escalation processes.
Communicate regularly with internal stakeholders to both obtain and disseminate information about the planned activities of the space, ensuring team members are knowledgeable and confident about operations.
Develop and implement effective evaluation methods to assess program strengths and areas in need of address and improvement.
Act as liaison between Northwest Center, Amazon and other Vendors ensure continuity across campus locations.
People Responsible for employee development through the development of individualized goals and the creation of training plans to ensure that employees achieve the established goals.
Carry out supervisory responsibilities in accordance with NWC and Amazon policies and procedures.
Additional responsibilities include recruitment and interviewing, training and supporting staff; planning, assigning and directing work; rewarding and providing corrective feedback to employees and effective escalation resolution.
Contributes to a positive work environment that encourages retention and talent.
Foster a spirit of teamwork and unity among team members that allows for disagreement over ideas, conflict and expeditious conflict resolution.
Customer Experience Provide elevated customer support for callers, visitors, community members, vendor partners, and all guests entering Amazon space.
Handle escalated situations with callers, visitors, community members, vendor partners, and all guests.
Attend regular team meetings to discuss updates, concerns, and ideas with leadership.
Needed Experience & Requirements Education Associate's degree required, Bachelor's degree preferred.
Experience Required
Experience:
A minimum of 4
years of experience in project/program management and operations of high-performing programs with direct supervision of supervisory-level staff Advanced computer skills in MS Office Preferred
Experience:
5
Years of management experience Background leading strategic planning and execution across a corporate organization Experience in crowd or security management systems (i.
e.
Lenel, Right Crowd) Demonstrable Skills Commitment to Northwest Center's mission of inclusion and ability to successfully work in a diverse environment.
Ability to practice a high level of confidentiality.
Interpersonal skills to effectively motivate others.
Lead change and innovation.
Maintain good judgment in fast-paced, high-stress environments.
Detail-oriented & thorough, with the ability to see the big picture.
Passion to foster an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals.
Attention to detail and accuracy.
Exercises good judgment in areas of responsibility.
Identifies or assists in identifying alternative solutions to problems or situations.
Regularly seeks new and improved methodologies for enhancing the effectiveness of the organization.
Employs imagination and creativity in the application of duties and responsibilities.
Is not averse to change.
Working Conditions & Physical Demands Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
May need to carry supplies to other buildings.
It is a combination of desk and actively visiting several Amazon buildings so the ability to move consistently within a 1.
5 radius is required.
Ability to read, write, communicate and comprehend the English language.
Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment's notice and occasional evening and weekend shifts.
This is a dog friendly environment with over 1000 dogs on campus.
Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.
About Northwest Center When People of all Abilities Learn and Work Together, Everyone Benefits.
The purpose of Northwest Center is to change society so that people of all abilities engage with each other fully in classrooms, workplaces, and the community.
Legally structured as a 501(c)3 nonprofit corporation, Northwest Center is more broadly a for-purpose organization that uses and blends the best techniques of human services, business, and philanthropy in innovative ways.
As a social enterprise organization, Northwest Center proves to the world every day that employing people of all abilities can be a powerful competitive advantage.
Northwest Center's businesses generate revenue that Northwest Center reinvests into human services while covering 100% of the overhead expense of the organization and building cash reserves for future sustainability.
Northwest Center's mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity.
Northwest Center is committed to offering reasonable accommodations to applicants with disabilities.
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at email protected .
At Northwest Center, we do not just accept diversity and inclusion -- we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele.
We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.
We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others.
Our goal is to create and implement more equitable practices, policies, and culture.
To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities.
Northwest Center is proud to be an equal opportunity employer, including disability and veterans' status.
IND123.
Estimated Salary: $20 to $28 per hour based on qualifications.
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