Manager, Sales Operations, Strategic Account Services (SAS)
The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Selling Partners to enable more selection, reduce defects, and drive growth across their businesses.
Our team invents and innovates across technology, processes and people to enhance the services we offer, improve Selling Partner engagement and satisfaction, and build scalable solutions.
We are looking to hire a Sales Operations (Ops) Lead who manages a team of Sales Ops professionals who develop, manage, and enhance operational processes for our Sales, Program, and Marketing teams.
This role is responsible for coaching and mentoring the team to ensure performance objectives are met in addition to building positive employee relations and building leadership bench strength within the org.
About youYou have demonstrated experience in managing, measuring and driving complex tasks and projects, constantly operating in a raise the bar mindset.
You combine thought leadership, pragmatism, and analytical rigor with enthusiasm for diving deeper into existing processes and tirelessly looking for opportunities to Drive Change in the organization.
You have an exceptional ability to balance creative thinking with strong business judgment and analytical skills.
You have a strong work ethic and an ability to identify and solve complex problems.
You are a strong written and verbal communicator; you can explain complex concepts and issues clearly and efficiently.
You have the ability to work with others or independently to navigate ambiguous situations; you can identify and act upon an opportunity or problem without explicit instructions.
You lead by example and do not delegate what you would not do yourself; you are not afraid to roll up your sleeves up and finish a project without help when needed.
You are resilient and have a positive attitude - even the stiffest challenges are possible with the right amount of creativity, good judgment, and hard work.
You exhibit strong integrity and ability to follow through on commitments and deadlines.
You have the ability to think both strategically and tactically and to drive execution.
You are equally comfortable with long-term planning and day-to-day progress tracking and execution.
You have an eye for detail and foresee the unforeseen.
Key job responsibilitieso Coach, mentor, and develop a team of Sales Ops professionals o Simultaneously develop and manage detailed roadmaps for multiple projectso Support strategic planning that focuses on driving process improvements and customer experience enhancementso Identify opportunities for automation and system (CRM) improvementso Build relationships with key stakeholders across the business to define needs and deliver holistic solutionso Author and deliver executive level reporting, including weekly, monthly, and quarterly business reviewsWe are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our team invents and innovates across technology, processes and people to enhance the services we offer, improve Selling Partner engagement and satisfaction, and build scalable solutions.
We are looking to hire a Sales Operations (Ops) Lead who manages a team of Sales Ops professionals who develop, manage, and enhance operational processes for our Sales, Program, and Marketing teams.
This role is responsible for coaching and mentoring the team to ensure performance objectives are met in addition to building positive employee relations and building leadership bench strength within the org.
About youYou have demonstrated experience in managing, measuring and driving complex tasks and projects, constantly operating in a raise the bar mindset.
You combine thought leadership, pragmatism, and analytical rigor with enthusiasm for diving deeper into existing processes and tirelessly looking for opportunities to Drive Change in the organization.
You have an exceptional ability to balance creative thinking with strong business judgment and analytical skills.
You have a strong work ethic and an ability to identify and solve complex problems.
You are a strong written and verbal communicator; you can explain complex concepts and issues clearly and efficiently.
You have the ability to work with others or independently to navigate ambiguous situations; you can identify and act upon an opportunity or problem without explicit instructions.
You lead by example and do not delegate what you would not do yourself; you are not afraid to roll up your sleeves up and finish a project without help when needed.
You are resilient and have a positive attitude - even the stiffest challenges are possible with the right amount of creativity, good judgment, and hard work.
You exhibit strong integrity and ability to follow through on commitments and deadlines.
You have the ability to think both strategically and tactically and to drive execution.
You are equally comfortable with long-term planning and day-to-day progress tracking and execution.
You have an eye for detail and foresee the unforeseen.
Key job responsibilitieso Coach, mentor, and develop a team of Sales Ops professionals o Simultaneously develop and manage detailed roadmaps for multiple projectso Support strategic planning that focuses on driving process improvements and customer experience enhancementso Identify opportunities for automation and system (CRM) improvementso Build relationships with key stakeholders across the business to define needs and deliver holistic solutionso Author and deliver executive level reporting, including weekly, monthly, and quarterly business reviewsWe are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
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