UX Writer, Customer Service
Job summaryNote on Location:
We are open to this role being located in any Amazon corporate office location in the United States or Canada.
We are looking for an enthusiastic UX writer to craft the voice, tone and personality of the content in our ecosystem of products and help create clear, helpful, human guidelines.
We see our customers as invited guests to a party, and we are the hosts.
It's our job every day to make every important aspect of the customer experience a little bit better.
- Jeff Bezos, Founder & CEO.
Amazon's Customer Service design team powers the tools that our customers and associates around the world use to solve problems, ensuring that we remain the most customer-obsessed company in the world.
You'll collaborate with across our design studio and beyond, working with designers, researchers, engineers, machine learning scientists, and product managers, working on projects throughout the planning, design and development lifecycle.
You'll also get to advocate for language and writing excellence through hands-on writing and meeting with partners.
As a UX writer on the team, you'll get to:
Translate complicated concepts into jargon-free, concise UI copyHelp ensure that both customers and Amazon customer service associates have the right information at the right momentDive into the needs of customers and associates based on data and UX research, and turn that into guidelines and patternsIf you love simplifying complexity and always find yourself asking--Could this be clearer? Could this be more conversational?--then let's talk.
Key job responsibilitieso Collaborate with UX designers, product teams, and researchers to craft and hone language across a variety of contexts from UI components to conversational texto Raise the bar for interface/product communication and drive alignment on voice and toneo Anticipate user needs based on their objectives and explore innovative solutions to users issueso Write for and iterate on user-centered solutions by considering market segment analysis, user feedback, site metrics, accessibility, and usability findingsA day in the lifeEach day of the week will likely be different, but you'll be working weekly with UX research, UX Design, and product teams to establish interface writing guidelines and patterns, validated by UX studies, product metrics or other data.
You'll also regularly be participating in meetings with product/UX/tech stakeholders to discuss the products content strategy when needed.
Finally, you'll be providing guidance to your UX teammates on their respective product UX during work sessions, program reviews, and office hours.
About the teamThe Word & Voice Design team owns numerous Amazon customer-facing and associate-facing products content, from the conversational AI bots that assist customers with their orders, to the interfaces our Amazon associates use to solve customers issues.
We are a small team of UX writers, conversational and voice designers, and we're part of the bigger Customer Service UX Studio, which owns the Amazon customers and associates experience with Customer Service.
We love staying close to our users, understand their needs and pain points through data, and research to make sure we create the best solutions for them.
Also, we like escape rooms, crafts, pet stories, and GIFs.
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Estimated Salary: $20 to $28 per hour based on qualifications.
We are open to this role being located in any Amazon corporate office location in the United States or Canada.
We are looking for an enthusiastic UX writer to craft the voice, tone and personality of the content in our ecosystem of products and help create clear, helpful, human guidelines.
We see our customers as invited guests to a party, and we are the hosts.
It's our job every day to make every important aspect of the customer experience a little bit better.
- Jeff Bezos, Founder & CEO.
Amazon's Customer Service design team powers the tools that our customers and associates around the world use to solve problems, ensuring that we remain the most customer-obsessed company in the world.
You'll collaborate with across our design studio and beyond, working with designers, researchers, engineers, machine learning scientists, and product managers, working on projects throughout the planning, design and development lifecycle.
You'll also get to advocate for language and writing excellence through hands-on writing and meeting with partners.
As a UX writer on the team, you'll get to:
Translate complicated concepts into jargon-free, concise UI copyHelp ensure that both customers and Amazon customer service associates have the right information at the right momentDive into the needs of customers and associates based on data and UX research, and turn that into guidelines and patternsIf you love simplifying complexity and always find yourself asking--Could this be clearer? Could this be more conversational?--then let's talk.
Key job responsibilitieso Collaborate with UX designers, product teams, and researchers to craft and hone language across a variety of contexts from UI components to conversational texto Raise the bar for interface/product communication and drive alignment on voice and toneo Anticipate user needs based on their objectives and explore innovative solutions to users issueso Write for and iterate on user-centered solutions by considering market segment analysis, user feedback, site metrics, accessibility, and usability findingsA day in the lifeEach day of the week will likely be different, but you'll be working weekly with UX research, UX Design, and product teams to establish interface writing guidelines and patterns, validated by UX studies, product metrics or other data.
You'll also regularly be participating in meetings with product/UX/tech stakeholders to discuss the products content strategy when needed.
Finally, you'll be providing guidance to your UX teammates on their respective product UX during work sessions, program reviews, and office hours.
About the teamThe Word & Voice Design team owns numerous Amazon customer-facing and associate-facing products content, from the conversational AI bots that assist customers with their orders, to the interfaces our Amazon associates use to solve customers issues.
We are a small team of UX writers, conversational and voice designers, and we're part of the bigger Customer Service UX Studio, which owns the Amazon customers and associates experience with Customer Service.
We love staying close to our users, understand their needs and pain points through data, and research to make sure we create the best solutions for them.
Also, we like escape rooms, crafts, pet stories, and GIFs.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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