Business Systems Analyst III at F5 Networks in Seattle, WA
Provide L2/L3 production support to the Salesforce platform. Serve as an escalation point for internal customer support and product teams Perform root cause analysis to resolve technically complex issues and escalated customer technical issues to resolve the problem or qualify appropriately Understand the business complexity and provide resolution/workaround to the user's problems. Respond to critical production operational issues and follow up with the team for resolution. Coordinate with different teams on the integration points and bring resolution to the problems. Support ongoing Salesforce administration (create accounts/profiles, workflow, approvals, reports, dashboards, etc.). Collaborate with the team to assess the multi-functional impacts of business decisions across the Salesforce platform and external applications. Describe issues and work with the development team on engineering and implementation of technical solutions to them. Generate custom reports based on the business need. Monitor the application through tools and take appropriate steps to prevent failures and restore the service. Provide minor changes in the code/configuration and able to deploy them into production. Perform root cause analysis on the major problems and recurrent issues. On-board new hires and make sure proper SFDC roles, profiles are assigned. Update Field level accessibility depending on the team's roles and responsibilities. Insert, update, and delete Accounts, Contacts, Opportunity, Products, and System Engineers, through Data Loader. Troubleshoot Workflow email template issues. Troubleshoot Report and Dashboard issues. Partner with Site Reliability Engineers to deliver code to the higher environments (Stage and Production) Provide onboarding assistance to new team members other responsibilities Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Provide excellent customer service to IT internal and business partner customers Perform other related duties as assigned. What do you need to be successful in this role? Strong skills in communicating with different roles in a scrum team. Demonstrate in-depth knowledge of Salesforce Sales, Services, or Salesforce Community applications. Expert understanding in Salesforce data security model and working experience in setting up data security via configuration and coding alike Deep understanding of and experience with Salesforce.com architecture and API Experience developing in Salesforce technologies such as Apex, Triggers, Lightning Design, and Visualforce pages Ability to design, config, code, test, debug, and maintain Salesforce platform Good attention to detail, organization skills, and excellent problem-solving skills Experience using Salesforce data tools (Data Loader, Visual Studio Code, Excel Connector, Demand Tools, Eclipse Force.com IDE) Experience in HTML, XML, JavaScript, and SQL. Familiarity with Lightning. Strong knowledge and experience with JavaScript using any one of these frameworks:
React.js, Angular.js, Ember.js Familiarity with Azure DevOps or other CICD Services Experience working with technical and business partners from global multi-functional teams. Excellent analytical, critical thinking, and problem-solving skills What will we look for on your resume? Bachelor's degree in Computer Science or equivalent experience 5
years of experience in Salesforce and Salesforce Community Support Experience with Salesforce configuration, Apex, trigger, Javascript, CSS, HTML, Lightning component (Aura/LWC) Experience with Salesforce DevOps tools like Copado, Flosum or GearSet Experience with databases and basic SQL skills required Experience multiple software development methodologies/lifecycles required Good programming knowledge of at least 1 of the following:
Java, C#, Python Salesforce Certifications.
Salary Range:
$80K -- $100K
Minimum Qualification
Business AnalysisEstimated Salary: $20 to $28 per hour based on qualifications.
React.js, Angular.js, Ember.js Familiarity with Azure DevOps or other CICD Services Experience working with technical and business partners from global multi-functional teams. Excellent analytical, critical thinking, and problem-solving skills What will we look for on your resume? Bachelor's degree in Computer Science or equivalent experience 5
years of experience in Salesforce and Salesforce Community Support Experience with Salesforce configuration, Apex, trigger, Javascript, CSS, HTML, Lightning component (Aura/LWC) Experience with Salesforce DevOps tools like Copado, Flosum or GearSet Experience with databases and basic SQL skills required Experience multiple software development methodologies/lifecycles required Good programming knowledge of at least 1 of the following:
Java, C#, Python Salesforce Certifications.
Salary Range:
$80K -- $100K
Minimum Qualification
Business AnalysisEstimated Salary: $20 to $28 per hour based on qualifications.
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