Senior Product Manager , Startup Customer Experience
Amazon Web Services (AWS), a subsidiary of Amazon.
com, is the industry's leading cloud computing platform.
Startups team, within AWS, specializes in onboarding startups at scale and helping startups succeed on the AWS platform; by providing the most Startup-centric solutions and expertise.
Role Overview:
Our team is seeking a talented, experienced, self-directed Senior Product Manager - Technical, to join an organization that is responsible for driving adoption of the AWS platform by startups around the world.
As a Senior Product Manager - Technical, you will play a critical role in shaping the customer experience for startups onboarding to AWS and growing their businesses.
You will work closely with engineering, data science, and generative AI teams to develop innovative solutions that address the unique needs of our startup customers.
In this role, you will be responsible for leveraging data to build customer-obsessed, functional, simple, and beautiful products to help startups grow their business on AWS.
We are building a new platform to serve as the one-stop-shop to help all startups with the resources they need to grow and succeed - technical enablement and best practices, business guidance, AWS credits and so much more.
You will define and own the roadmap and the implementation of products and features that AWS startup customers want and need.
You will collaborate with Startup Sales, Startup Business Development, and Startup Marketing to understand and define startup customer needs and translate that to features and products.
You will work with a talented development team to build these products and get them into the hands of customers.
You will measure your work, and rapidly iterate and improve products based on your measurements.
Above all, you will delight startup customers with functional, simple and beautiful experiences.
Key job responsibilities- Deeply understand the pain points, challenges, and growth drivers for early-stage startups- Collaborate with engineering, data science, and generative AI teams to design and build customer-centric products and features- Leverage predictive analytics and machine learning models to forecast startup growth and proactively address roadblocks- Utilize generative AI capabilities to create personalized content, recommendations, and solutions that assist startups in onboarding and scaling- Gather and analyze customer feedback to continuously improve our offerings and deliver maximum value- Serve as a subject matter expert, evangelizing our solutions and educating both internal and external stakeholders- Manage the full product lifecycle, from ideation to launch and beyondAbout the teamInclusive Team CultureHere at AWS, we embrace our differences.
We are committed to furthering our culture of inclusion.
We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life BalanceOur team also puts a high value on work-life balance.
Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online.
Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life--both in and outside of work.
Mentorship & Career GrowthOur team is dedicated to supporting new members.
We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
com, is the industry's leading cloud computing platform.
Startups team, within AWS, specializes in onboarding startups at scale and helping startups succeed on the AWS platform; by providing the most Startup-centric solutions and expertise.
Role Overview:
Our team is seeking a talented, experienced, self-directed Senior Product Manager - Technical, to join an organization that is responsible for driving adoption of the AWS platform by startups around the world.
As a Senior Product Manager - Technical, you will play a critical role in shaping the customer experience for startups onboarding to AWS and growing their businesses.
You will work closely with engineering, data science, and generative AI teams to develop innovative solutions that address the unique needs of our startup customers.
In this role, you will be responsible for leveraging data to build customer-obsessed, functional, simple, and beautiful products to help startups grow their business on AWS.
We are building a new platform to serve as the one-stop-shop to help all startups with the resources they need to grow and succeed - technical enablement and best practices, business guidance, AWS credits and so much more.
You will define and own the roadmap and the implementation of products and features that AWS startup customers want and need.
You will collaborate with Startup Sales, Startup Business Development, and Startup Marketing to understand and define startup customer needs and translate that to features and products.
You will work with a talented development team to build these products and get them into the hands of customers.
You will measure your work, and rapidly iterate and improve products based on your measurements.
Above all, you will delight startup customers with functional, simple and beautiful experiences.
Key job responsibilities- Deeply understand the pain points, challenges, and growth drivers for early-stage startups- Collaborate with engineering, data science, and generative AI teams to design and build customer-centric products and features- Leverage predictive analytics and machine learning models to forecast startup growth and proactively address roadblocks- Utilize generative AI capabilities to create personalized content, recommendations, and solutions that assist startups in onboarding and scaling- Gather and analyze customer feedback to continuously improve our offerings and deliver maximum value- Serve as a subject matter expert, evangelizing our solutions and educating both internal and external stakeholders- Manage the full product lifecycle, from ideation to launch and beyondAbout the teamInclusive Team CultureHere at AWS, we embrace our differences.
We are committed to furthering our culture of inclusion.
We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life BalanceOur team also puts a high value on work-life balance.
Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online.
Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life--both in and outside of work.
Mentorship & Career GrowthOur team is dedicated to supporting new members.
We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
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