Patient services specialist 1 or 2
Company Name:
University of Washington
PATIENT SERVICES SPECIALIST 1 or 2
Req #: 111661
Department: STD CLINIC
Job Location: Harborview Medical Center
Posting Date: 08/29/2014
Closing Info: Closes On 09/05/2014
Salary: 75% of $2,410 - $3,426 per month
Union Position: Yes
This classification is governed by a negotiated labor contract and is subject to union shop provisions.
For more information about union shop provisions, visitUnion Information
Shift: 1st Shift (Days)
As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
The Public Health STD Clinic at Harborview has an outstanding opportunity for a part time 75% FTEPatient Services Specialist 1 or 2(PSS).
The PSS demonstrates Patients Are First service excellence standards by independently performing the following support services: intake/reception activities; scheduling appointments; coordinating care with other services; registering patients; providing initial triage; coordinating medical records and lab results; obtaining and verifying registration information/insurance; collecting/processing time-of-service payments; and performing other necessary activities to provide exceptional patient care and to maintain clinic operations.
Duties & Responsibilities
Reception Activities:
o Employs excellent customer service skills.
o Ensures smooth patient flow.
o Reviews clinic schedule daily.
o Obtains patient demographic information and insurance information.
o Provides general patient services.
o Responds to patients' needs and concerns as appropriate. Investigates complaints and works with manager to find solutions.
o Accepts and processes patient payments.
o Schedules appointments consistent with patient needs and clinic scheduling guidelines.
o Makes referrals as appropriate.
Telephone Support:
o Answers the telephone in a professional, courteous, and efficient manner and directs calls as appropriate.
o Using clinic guidelines, greets caller by introducing self and gathers information on the telephone re: the nature of the patient concern. Triages calls to appropriate staff; obtains necessary information for the return call; initiates emergency procedures when necessary
o Communicates information on clinic services to patients, referral agencies, providers, and the community.
o Communicates basic information to patients such as insurance, parking, driving directions.
Medical Record Activities:
o Reviews daily schedules to identify required medical records.
o Coordinates and distributes medical records as needed.
o Prepares medical record according to clinic-specific procedures for patient visit.
o Sorts and files daily lab results.
Billing Activities:
o Initiates fee sheet upon patient arrival to clinic.
o Tracks fee sheet according to clinic guidelines to ensure that all services are billed.
o Audits fee sheets for completeness and accuracy.
o Reviews and corrects fee sheets on a daily basis as necessary according to clinic guidelines.
General Duties:
o Assists in orientating and training new staff.
o Reviews UW and Public Health email daily to stay current with clinic communication.
Performs other related duties as required.
As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, pleaseview this page.
REQUIREMENTS:
The Patient Services Specialist will be hired as either a 1-Trainee or a 2 depending on experience. The requirements are as follows:
PATIENT SERVICES SPECIALIST 1-TRAINEE: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
PATIENT SERVICES SPECIALIST 2: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.
The University of Washington is a leader inenvironmental stewardship & sustainability, and committed to becoming climate neutral.
The University of Washington is an equal opportunity, affirmative action employer.To request disability accommodation in the application process, contact the Disability Services Office at (tty) .Estimated Salary: $20 to $28 per hour based on qualifications.
University of Washington
PATIENT SERVICES SPECIALIST 1 or 2
Req #: 111661
Department: STD CLINIC
Job Location: Harborview Medical Center
Posting Date: 08/29/2014
Closing Info: Closes On 09/05/2014
Salary: 75% of $2,410 - $3,426 per month
Union Position: Yes
This classification is governed by a negotiated labor contract and is subject to union shop provisions.
For more information about union shop provisions, visitUnion Information
Shift: 1st Shift (Days)
As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
The Public Health STD Clinic at Harborview has an outstanding opportunity for a part time 75% FTEPatient Services Specialist 1 or 2(PSS).
The PSS demonstrates Patients Are First service excellence standards by independently performing the following support services: intake/reception activities; scheduling appointments; coordinating care with other services; registering patients; providing initial triage; coordinating medical records and lab results; obtaining and verifying registration information/insurance; collecting/processing time-of-service payments; and performing other necessary activities to provide exceptional patient care and to maintain clinic operations.
Duties & Responsibilities
Reception Activities:
o Employs excellent customer service skills.
o Ensures smooth patient flow.
o Reviews clinic schedule daily.
o Obtains patient demographic information and insurance information.
o Provides general patient services.
o Responds to patients' needs and concerns as appropriate. Investigates complaints and works with manager to find solutions.
o Accepts and processes patient payments.
o Schedules appointments consistent with patient needs and clinic scheduling guidelines.
o Makes referrals as appropriate.
Telephone Support:
o Answers the telephone in a professional, courteous, and efficient manner and directs calls as appropriate.
o Using clinic guidelines, greets caller by introducing self and gathers information on the telephone re: the nature of the patient concern. Triages calls to appropriate staff; obtains necessary information for the return call; initiates emergency procedures when necessary
o Communicates information on clinic services to patients, referral agencies, providers, and the community.
o Communicates basic information to patients such as insurance, parking, driving directions.
Medical Record Activities:
o Reviews daily schedules to identify required medical records.
o Coordinates and distributes medical records as needed.
o Prepares medical record according to clinic-specific procedures for patient visit.
o Sorts and files daily lab results.
Billing Activities:
o Initiates fee sheet upon patient arrival to clinic.
o Tracks fee sheet according to clinic guidelines to ensure that all services are billed.
o Audits fee sheets for completeness and accuracy.
o Reviews and corrects fee sheets on a daily basis as necessary according to clinic guidelines.
General Duties:
o Assists in orientating and training new staff.
o Reviews UW and Public Health email daily to stay current with clinic communication.
Performs other related duties as required.
As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, pleaseview this page.
REQUIREMENTS:
The Patient Services Specialist will be hired as either a 1-Trainee or a 2 depending on experience. The requirements are as follows:
PATIENT SERVICES SPECIALIST 1-TRAINEE: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
PATIENT SERVICES SPECIALIST 2: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.
The University of Washington is a leader inenvironmental stewardship & sustainability, and committed to becoming climate neutral.
The University of Washington is an equal opportunity, affirmative action employer.To request disability accommodation in the application process, contact the Disability Services Office at (tty) .Estimated Salary: $20 to $28 per hour based on qualifications.
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