Implementation Specialist - Networking
Company Name:
Compucom
IT Implementation Specialist
Seattle, WA
7 Month Contract
At CompuCom, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
Job Summary and Mission: Planning, coordinating, tracking, and ensuring that phone and data lines are provisioned and installed in high-visibility retail stores. Responsible for ensuring all LAN and WAN cabling and all Point of Sale (POS) hardware and software are fully functional and delivered prior to opening dates of new stores and remodel sites.
Summary of Key
Responsibilities:
Collaborates with cross functional teams within the
information technology
department and Retail Operations business units and departments on implementation strategies and processes to deliver overall quality assurance.
Coordinates with the stores and testing teams during the pilot phase distribution activities in preparation for implementation phase.
Documents and reviews user problems using tracking software.
Ensures that second through fourth level technical problems are identified, tracked, resolved, and referred to the correct support groups as needed.
Informs senior implementation specialist and management of issues requiring additional intervention or support.
Plans and maintains schedules, procedures, training materials and tracking methods for new store and remodel store activities, and for software and holiday register distribution activities.
Provides technical support for new installation hardware and cabling issues and second level technical testing for POS hardware, software and telephony systems, including software activation.
Ensures customer expectations are being met by communicating and maintaining key business relationships with other teams within the company.
Reviews and approves invoices for new store and remodel activity from vendors. Reviews with procurement if necessary.
Summary of
Experience:
Advanced Network and New Store support role: 2 years
Help desk, client
services
, or customer service: 2 years
Advanced WAN and LAN cabling support: 1 year
Project management experience in an information technology environment: 1 year
Ability to communicate clearly and concisely, both orally and in writing
Ability to deliver excellent customer service
Strong attention to detail and organizational skills
Strong technical aptitude and problem solving skills
Project management skills, including measurement, reporting and financial analysis
Ability to meet deadlines in a fast paced environment
Ability to manage multiple internal and external people resources, schedules, and priorities
Knowledge of
computer
systems, including operating systems, problem management tools, networking architecture and industry standards, system management and configuration tools, and system tools use and configuration
Knowledge of retail store infrastructure, store and data center operations, and telephony network systems
Knowledge of personal computer hardware and software
Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit www.compucom.com.Estimated Salary: $20 to $28 per hour based on qualifications.
Compucom
IT Implementation Specialist
Seattle, WA
7 Month Contract
At CompuCom, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
Job Summary and Mission: Planning, coordinating, tracking, and ensuring that phone and data lines are provisioned and installed in high-visibility retail stores. Responsible for ensuring all LAN and WAN cabling and all Point of Sale (POS) hardware and software are fully functional and delivered prior to opening dates of new stores and remodel sites.
Summary of Key
Responsibilities:
Collaborates with cross functional teams within the
information technology
department and Retail Operations business units and departments on implementation strategies and processes to deliver overall quality assurance.
Coordinates with the stores and testing teams during the pilot phase distribution activities in preparation for implementation phase.
Documents and reviews user problems using tracking software.
Ensures that second through fourth level technical problems are identified, tracked, resolved, and referred to the correct support groups as needed.
Informs senior implementation specialist and management of issues requiring additional intervention or support.
Plans and maintains schedules, procedures, training materials and tracking methods for new store and remodel store activities, and for software and holiday register distribution activities.
Provides technical support for new installation hardware and cabling issues and second level technical testing for POS hardware, software and telephony systems, including software activation.
Ensures customer expectations are being met by communicating and maintaining key business relationships with other teams within the company.
Reviews and approves invoices for new store and remodel activity from vendors. Reviews with procurement if necessary.
Summary of
Experience:
Advanced Network and New Store support role: 2 years
Help desk, client
services
, or customer service: 2 years
Advanced WAN and LAN cabling support: 1 year
Project management experience in an information technology environment: 1 year
Ability to communicate clearly and concisely, both orally and in writing
Ability to deliver excellent customer service
Strong attention to detail and organizational skills
Strong technical aptitude and problem solving skills
Project management skills, including measurement, reporting and financial analysis
Ability to meet deadlines in a fast paced environment
Ability to manage multiple internal and external people resources, schedules, and priorities
Knowledge of
computer
systems, including operating systems, problem management tools, networking architecture and industry standards, system management and configuration tools, and system tools use and configuration
Knowledge of retail store infrastructure, store and data center operations, and telephony network systems
Knowledge of personal computer hardware and software
Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit www.compucom.com.Estimated Salary: $20 to $28 per hour based on qualifications.
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